Frequently Asked Questions

You can request your password reminder here: https://www.oksanalove.com/sign_in/ by clicking the “Lost Password?” link in the login form.
Enter your email address (the one you registered with) and our system will send you a password reset link automatically.

If you still don’t receive it, please check your Spam, Junk, or Promotions folder in your email — sometimes automated emails land there by mistake.

If you still can’t find it, email customer support at: help@oksanalove.com so we can do a little more digging and help you access your account.

When you can’t log in to your profile, it usually means one of two things:

1️⃣ You may be only on our email subscriber list
You receive event updates and matchmaker tips, but you don’t have a profile yet.
👉 Try logging in here:
https://www.oksanalove.com/sign_in/
If your email is not found, please register a profile to access all member features.

2️⃣ You have a profile but need a password reminder
Click “Lost Password?” on the login page — a password reset email will be sent automatically.
If you don’t see it, check Spam, Junk, or the Promotions folder (Gmail).

If you still can’t log in, contact support:
📧 help@oksanalove.com
or book assistance via Zoom:
https://scheduler.zoom.us/iryna-campbell/hello-i-am-an-event-card

Log in to your account using your e-mail and password.

Your ABOUT ME section contains various fields of your profile which you can update:

Basics – basic profile information (age, location, etc.)
My personality – details about your lifestyle, hobbies, interests, music tastes, etc.
My sexuality – your sexual preferences and intimacy expectations.
My partner – preferences for your partner’s qualities, age range, lifestyle, etc.
My registration data – your contact information, name, email, etc.

To change the information, click on any of these fields and press EDIT to submit your changes.

Please allow 24–48 hours for your changes to be activated, as activation is a manual process and requires our managers to confirm and approve them.

Once your changes are confirmed, you will receive a notification e-mail from us.
If you run into any issues during this process, please write to help@oksanalove.com.

To change your name, email, or mailing address in your profile, please follow these steps:

1. Log in to your account.
2. Go to the “ABOUT ME” section.
3. Choose “My registration data”.
4. Click the “Edit” button.
5. Make the necessary changes and click “Submit form”.

Please allow 24–48 hours for us to confirm your changes.
Once everything is approved, you will be notified by e-mail.

❗ Important: Your LOGIN e-mail (the one you use to sign in) will NOT be changed automatically and will remain the same, even if you update your contact email in the profile.

First of all — congratulations! 🎉 We’re happy you met someone special.

If you are in a committed relationship and would like to cancel or deactivate your profile, please send us a request via email to help@oksanalove.com from the email address you used to register your account.

In your message, please include:
• Your full name
• Your profile ID (if you remember it)
• A short note that you met someone and would like to cancel or deactivate your profile.

Our support team will process your request and send you a confirmation once your profile is removed or deactivated in the system.

The Intimacy Attachment Test is a short psychological test that helps you (and us) better understand your attachment style in intimate relationships – how you bond, connect, handle closeness, and respond to emotional needs in a relationship.

Based on your answers, the test shows patterns like whether you tend to be more secure, anxious, avoidant, or a mix of styles when it comes to intimacy, emotional closeness, and commitment.

This information helps you:
• Better understand your own emotional needs
• See what type of partner may be more compatible for you
• Improve your communication in relationships
• Avoid repeating painful relationship patterns from the past

We use your test results to help you choose matches who are more likely to be emotionally compatible with you — and to give you more tailored coaching advice if you’re in our coaching or matchmaking programs.

The Intimacy Attachment Test shows how a woman approaches closeness, bonding, trust, communication, and commitment in relationships.

Knowing her attachment tendencies helps you:

• Understand how she is likely to behave in a long-term relationship (opens up fast, slowly, protects herself, avoids conflict, etc.)
• Adapt your communication in a way that feels safe and supportive for her
• Reduce misunderstandings, emotional triggers, and unnecessary conflicts
• See potential red flags early (such as unstable behavior, extreme jealousy, or sudden withdrawal)

When you know both YOUR and HER attachment styles, you can:

• See whether you are emotionally compatible
• Understand what each of you needs to feel safe and loved
• Build deeper trust and intimacy faster
• Avoid pushing each other’s emotional “hot buttons” accidentally

That’s why we highly recommend for both men and women to complete the test — it gives you a huge advantage in building a stable, happy relationship right from the start.

Yes, you can change your password.

To do so, log in to your profile and navigate to your account settings or “My registration data” (depending on your current interface version). There you should see an option to change your password.

If you can’t find this option or something is not working correctly, contact support at help@oksanalove.com and we’ll help you reset or change your password manually.

To review your previous purchases, log in to your account and navigate to your personal profile area.

Look for a section like:
• “My Orders”
• “Billing”
• or “Account / Purchases”

There you should see the list of services you purchased, such as:
• Memberships
• Dating Mastery Club
• Matchmaking services
• Virtual Speed Dating tickets
• Video dates, etc.

If you don’t see your purchase history or something doesn’t match your expectations, please contact our accounting department at irina@oksanalove.com — include your full name and the email you used for payment so we can locate all transactions connected to you.

Your profile is visible only to registered and verified women inside our members area – it is NOT publicly visible on Google or open to random visitors.

Women can see your:

• Profile photos (those you set as visible)
• Basic profile info (age, country, city, height, etc.)
• Description about yourself (hobbies, values, lifestyle)
• Information about the partner you are seeking
• Intimacy attachment test results (if you’ve completed the test and chosen to share them)

We DO NOT publicly share your:
• Email address
• Phone number
• Exact address
• Billing information
• Any private messages

Your data is securely stored and protected. Only verified women have access to men’s profiles, and other men cannot view your profile or pictures.

We take safety and authenticity very seriously, and we use a multi-step process to verify women before they are approved in our database.

Typical verification steps may include:

• ID verification (passport or national ID)
• Cross-checking personal data (name, age, marital status, etc.)
• In-depth questionnaire about their relationship goals and background
• Video verification and/or live video calls with our staff
• Ongoing moderation and quality checks for activity on the platform

Our goal is to make sure that women in our database are real, serious about relationships, and understand the rules and standards of our community.

Even with this, we still encourage you to communicate, ask questions, and use our matchmaking support if you want to understand a woman’s background and intentions more deeply.

“Verified” means that the woman has passed our internal verification process, which may include identity checks, document verification, profile interview, and sometimes a video verification.

A “Non-Verified” profile may belong to a real and sincere woman, but she has not yet completed or passed the full verification process.

We recommend prioritizing communication with “Verified” women – however, if you feel a connection with someone who is not yet verified, you can always request additional background information through your matchmaker or support, or suggest a video date to confirm her identity and intentions.

Yes. Many women upload both professional photos and casual photos.

If you would like to see a more natural, everyday look of a woman (without professional makeup, filters, or studio lighting), you can:

• Check her additional photos in the gallery (if available)
• Ask your matchmaker to request more casual photos
• Arrange a video date or join Virtual Speed Dating – this is the best way to see her real look, mannerisms, and energy in real time

We always encourage live interaction (video, events) as the most honest way to connect beyond photos.

If you are not sure whether your profile is verified, please contact support or your matchmaker and we will check your status.

To become “Verified”, you may be asked to:

• Provide a copy of your ID (passport or national ID)
• Confirm your personal details (age, city, relationship status, etc.)
• Possibly complete a short video verification or live call

Once your verification is complete, we will add a “Verified” tag to your profile so women can see that you are a genuine member with confirmed identity.

In your profile, in “My OksanaLove” – go to ABOUT ME → MY PHOTOS.

On that page, you can upload your photos from your device.

Important guidelines:

• Photos must be JPEG format.
• Size should be less than 2MB and under 2000 px on the longer side.
• Choose clear, natural, and recent photos that show your face well.

Once you upload your photos, please allow 24–48 hours for our moderators to review and approve them.

If you experience any issues while adding your photos, please contact help@oksanalove.com and we’ll assist you.

You can delete or change your photos in the MY PHOTOS section of your profile.

To remove a photo:

1. Go to ABOUT ME → MY PHOTOS
2. Find the photo you want to remove
3. Click the delete/remove option under that photo

If you want to replace a photo, you can delete the old one and upload a new one in its place.

If you need help, please contact help@oksanalove.com and include the photo reference number (shown under each image) so we know exactly which photo you’re referring to.

Yes, we have a team of photo editors who can make your photos sharper, brighter, and more visually attractive, while still keeping them realistic and natural.

Good photos make a huge difference in how women perceive you. Profiles with sharper and brighter photos get many times more views and responses compared to those with dark, blurry, or low-quality pictures.

If you’d like us to help you optimize your photos, please contact your matchmaker or support at help@oksanalove.com to discuss available options and packages.

The site does not provide an option to send a picture as a file attachment with your letters.

All photos you add to your profile that are approved by the photo moderator can be viewed in your photo gallery.

You can choose to upload photos only to your photo gallery and leave your main profile without photos, but this is NOT recommended.

From our experience, if there are no profile photos visible, most women will assume that you have no photos and will not bother checking your gallery separately.

If you choose to keep your photos only in the gallery and not in your profile, make sure to tell the women you’re communicating with that they can view your photos in your gallery section.

IMPORTANT: Your data and your photos are password protected. That means:

• Your data is NOT visible to the public
• Only confirmed and approved women can see men’s profiles and photos
• Other men do not have access to your photos or profile

Your photos will not be sold or distributed to other sites or services. They stay exclusively within our secure members area.

To view a woman’s photos, open her profile. You will see her main profile photo at the top and, if available, additional photos in her gallery.

Some advanced or intimate photos may require an upgraded membership or special access, depending on your level of membership and her privacy settings.

If you have any issues viewing photos that should be available to you based on your membership level, please contact help@oksanalove.com so we can help you.

There may be a few reasons:

• Some gallery photos are available only to members with a certain membership level.
• The woman may have set her additional photos to “private” or limited-access.
• Your current subscription or membership program may not include access to certain types of content.

If you believe you should have access but still cannot view her photos, please contact help@oksanalove.com so we can check your profile and membership settings.

Additional photos often include more personal, casual, or sometimes more intimate views of a woman’s life.

We charge for some of this content because:

• It compensates women for sharing more of their private life and time
• It helps us maintain a serious and respectful environment
• It filters out people who are not sincere or serious about real connection

At the same time, we encourage you to move towards communication beyond just photos – letters, video dates, and events give you a much deeper and more real understanding of the woman than photos alone.

Some women’s videos are available only to members with a certain level of access or as part of specific programs and services.

If you see that a profile has a video but you cannot view it, it may be because:

• Your current membership level doesn’t include video access
• The video is restricted to certain types of members (for example, those in active matchmaking programs)
• There may be a temporary technical issue

If you’re not sure why you can’t view videos, please contact help@oksanalove.com and we’ll check your account and explain your options.

If you cannot view any photos or videos at all, please check the following:

• Make sure you are logged in to your profile
• Check if your membership level includes access to photos/videos
• Try another browser or device in case there is a technical issue

If after these steps you still cannot view photos or videos, please contact technical support at help@oksanalove.com and describe the problem (include screenshots if possible). We will help you resolve it.

As a marriage agency, we believe in laying a strong foundation for each relationship we help create.

Our matchmakers discuss with our members all important aspects of their life, such as values, relationship history, expectations, lifestyle, and goals.

When you become interested in a particular woman, our matchmakers can provide deeper background information about her, including:

• Her relationship goals
• Family and cultural values
• Lifestyle and priorities
• Possible red flags or mismatches

This information helps you:

• Decide whether this woman is a good fit for your values and goals
• Evaluate the realistic potential of the relationship
• Choose the best strategy to attract her and develop your connection

If you are in one of our matchmaking programs, we strongly recommend using this service whenever you feel a strong interest in a woman – it can save you months or even years of heartache by helping you make better decisions early on.

Yes. Our matchmaking services are designed especially for busy professionals who don’t have time to browse profiles endlessly or waste energy on incompatible connections.

Your matchmaker will:

• Help you define clearly what kind of woman and relationship you are looking for
• Pre-select women who fit your requirements
• Present your profile to suitable women in the best possible way
• Help you start communication and guide you through the first steps
• Support you in navigating cultural differences and emotional dynamics
• Help you move from online connection to real meetings and, hopefully, to a stable relationship

This way, instead of doing all the work yourself, you get a professional partner whose job is to help you succeed in love as efficiently and safely as possible.

If you are signed up for one of our matchmaking programs, your matchmaker’s contact details will be provided to you after your program is activated.

Typical ways to contact your matchmaker:

• Email (direct email address of your matchmaker)
• Zoom calls (scheduled via a booking link)
• Internal messages or chat, if available for your program

If you are not sure who your matchmaker is or haven’t received their contact details, please reach out to help@oksanalove.com and we will connect you with the right person.

To schedule a consultation, use the booking link provided by your matchmaker or our support team.

If you don’t have a link yet, you can:

• Email your matchmaker directly
• Or contact help@oksanalove.com and request a consultation

We’ll send you an online calendar where you can choose a time that works for you, and your matchmaker will meet you on Zoom or via phone, depending on what is specified.

Dating Mastery Club is our ongoing coaching and support membership for men who want to:

• Understand women on a deeper level
• Improve their communication and confidence
• Learn how to create emotional attraction with quality women
• Get regular support and feedback from professional coaches and matchmakers

Inside DMC, you get access to:

• Group coaching sessions
• Educational materials and trainings
• Q&A with coaches
• Community of like-minded men on the same journey

It is designed to support you long-term, not just in finding a partner, but in becoming the kind of man who naturally attracts healthy, loving relationships.

After you sign up for Dating Mastery Club, you will receive instructions by email on how to access:

• Your member’s area
• Live session schedule
• Replays of past trainings
• Links to join live calls or webinars

If you can’t find this email, please check your Spam or Promotions folder. If still nothing, contact help@oksanalove.com and we’ll resend your access details.

If you miss a live session, don’t worry – most sessions are recorded, and you can watch the replay inside your member’s area.

We do, however, encourage you to attend live whenever possible because:

• You can ask questions in real time
• You can get personalized feedback
• You connect more deeply with the coach and the group

In some cases, it may be possible to temporarily pause your Dating Mastery Club membership.

To request a pause, please contact our accounting or support team at irina@oksanalove.com or help@oksanalove.com and explain your situation.

They will let you know what options are available in your current plan and how pausing will affect your access and billing.

Log into your account using your login name (your e-mail address) and password.

At the top of your profile, find the menu WOMEN → SEARCH PERSONALS.

When the new page with search criteria opens, you can search by:

• ID
• Name
• Country and city
• Age
• Height and weight
• Other filters, depending on what is available

You can also use the reverse search option – enter your age into the reverse search box to see the list of women who are looking for a man your age.

Yes, if you want more information about a woman that is not visible in her profile, you can:

• Contact your matchmaker and ask for additional background information
• Or contact support at help@oksanalove.com and specify the woman’s ID and what exactly you would like to know

We will then check what kind of additional information we can obtain and share with you, always respecting the woman’s privacy and our internal policies.

Great question! And the short answer is: Absolutely not.

We do NOT charge per letter the way some traditional “pay-per-letter” dating sites do.

Instead, we offer membership-based and program-based access, where your communication with women (letters, chats, etc.) is included in your plan, depending on the level of your membership.

This structure is much more honest and efficient, because:

• You’re not pressured to send more letters just to spend more money
• You can focus on real communication instead of calculating every message
• You avoid the “letter addiction” trap of some sites, where the business model is built on keeping you chatting forever

We want you to communicate freely and authentically — and that is exactly what we provide.

We require a short exchange of letters before sharing direct contact details for several important reasons:

• To protect women from spam, inappropriate behavior, or unsafe contacts
• To give both of you a chance to feel whether there is a basic connection
• To ensure that you’re serious enough to invest time and effort into communication
• To reduce the chance of misunderstanding or disappointment when you move to direct contact

Our statistics show that couples who exchange a few letters first and build some emotional connection BEFORE sharing direct contacts have much stronger, healthier relationships and a much higher success rate for long-term commitment.

To write a letter, open the woman’s profile.

At the top of her profile, you will see a message or envelope icon — click on it to open the message window.

From there, you can write your letter and send it directly to her inbox.

If you’re not sure what to write in your first letter, your matchmaker or Dating Mastery Club content can help you with templates and suggestions to make a strong, authentic first impression.

The ability to write full letters on the site is available only to members with an active membership or participation in one of our programs.

If you can’t send messages, it may be because:

• You haven’t activated a membership or program yet
• Your membership has expired
• There is a technical issue with your account

Please read more about our membership options here:
https://www.oksanalove.com/memberships/matchmaking_services/

If you believe you should have access but still cannot send messages, contact help@oksanalove.com for assistance.

You can track all sent messages from your “Sent Messages” or “Tracking” section.

Find the letter you wish to track. Under each message, you will see its status, such as:

• Sent
• Translated
• Read
• Replied to

This option is free and available to all members.

There are a few reasons why the Reply button may not work or may be limited:

• Your membership level does not allow sending letters
• Your membership has expired or is on hold
• There is a technical issue with your account
• The woman’s profile has been deactivated or blocked

Please check your membership status and read more about our services here:
https://www.oksanalove.com/memberships/matchmaking_services/

If everything looks fine but you still cannot reply, contact help@oksanalove.com so we can check your account.

The phrase “removed by moderator” appears when a woman tries to share direct contact details (such as phone, email, social media, etc.) in a message before you are both allowed to exchange direct contacts.

We remove such information to:

• Protect women from unsafe or premature direct exposure
• Ensure that both of you follow our safety and communication guidelines
• Encourage a healthy process: letters → emotional connection → verified contact exchange

Once you reach the required level of communication and/or membership, you will have an option to officially request and share direct contacts in a safe, structured way.

Exchanging direct contacts is available only to members of specific programs or membership levels.

There are three main ways to exchange contact information:

1️⃣ Through the automatic contact exchange button
Once you and the woman have exchanged the required number of letters (depending on your membership), the “Exchange contacts” button will become active in her profile. When you click it, she will receive a request. If she agrees, an automatic email with her contact details will be sent to your inbox.

2️⃣ During Virtual Speed Dating events
During these events, you can share your contact details with women directly by clicking the corresponding button on the screen.

3️⃣ Through your matchmaker
Your matchmaker can facilitate the contact exchange after arranging a successful video date between you and the woman.

If the button to request direct contact details is inactive or not available, it may be because:

• You haven’t yet exchanged the required number of letters with her
• Your membership level doesn’t include direct contact exchange
• There might be a restriction on her profile
• Your account is not in good standing

Check your membership details or contact help@oksanalove.com to find out what exactly is needed in your case.

The required number of messages depends on your specific membership or program.

In general, you need to exchange a short sequence of letters with the woman so that both of you can get to know each other a little and feel comfortable before moving to direct contact.

For exact details applicable to your account, please check your membership description or contact help@oksanalove.com or your matchmaker.

You should NOT send your direct contact details inside regular letters, as they may be removed by moderators for safety reasons.

Instead, use one of the approved ways:

• Click the official “Exchange contacts” button when it becomes available
• Share contacts during Virtual Speed Dating events using the event interface
• Ask your matchmaker to exchange contacts after a successful video date

These methods ensure that contact exchange happens safely and in a controlled way.

If you would like to talk to our representative, please use the following link to schedule a call:
https://scheduler.zoom.us/iryna-campbell

You can also forward your question via email to:
help@oksanalove.com

If you have requested a password reminder but are not receiving the email, please try the following steps:

• Check your Spam, Junk, or Promotions folder
• Add our email addresses (help@oksanalove.com, irina@oksanalove.com, etc.) to your safe senders / contacts list
• Make sure you entered the correct email address (the one you registered with)

If you still do not receive anything, please contact help@oksanalove.com and we’ll assist you in accessing your account.

You can find an overview of our services on our website in the “Memberships” or “Matchmaking services” sections.

There you will see:

• Different levels of memberships
• Matchmaking programs
• Dating Mastery Club information
• Virtual Speed Dating and other events
• Additional services such as video dates, coaching, etc.

If you have questions about which option is best for you, you can schedule a consultation with our team or contact help@oksanalove.com.

We accept payments via several methods, which may include:

• Credit and debit cards
• PayPal
• Zelle
• Venmo
• MoneyGram
• Other regional or international transfer services

To find out which options are available for your country and chosen service, please contact our accounting department at irina@oksanalove.com or ask your matchmaker.

Please email our accounting department at irina@oksanalove.com about your request.

For security reasons, do NOT include your full card number in the email.

Instead, in your email please:

• Mention that you would like to update your card details
• Provide your full name and email used for your account
• Provide a phone number where we can reach you

Our accounting team will contact you and safely collect the new card details over the phone or via a secure method.

Please note that all our products and services are generally non-refundable.

Any credit added to your account can usually only be used for OksanaLove products and services.

At the time of acquiring a membership, you are provided with a detailed contract that outlines the terms of your membership.

Please review the full details and discuss any questions or concerns with your matchmaker before signing.

If you believe your situation requires a personalized approach, please contact your matchmaker or email irina@oksanalove.com to discuss your case. We will review it individually and let you know what options are available.

The cost of our services depends on the level of membership or program you choose.

Some of the options include:

• Basic memberships
• Advanced matchmaking programs
• VIP matchmaking
• Dating Mastery Club
• Events, video dates, and other add-ons

Each option has its own pricing and structure.

For detailed and up-to-date pricing, please visit the “Memberships” or “Matchmaking services” section on our website, or contact irina@oksanalove.com or your matchmaker.

In some cases, it may be possible to temporarily freeze your Dating Mastery Club subscription while preserving your one-time registration fee.

However, conditions may vary depending on your specific agreement and the current terms of the program.

Please contact irina@oksanalove.com or help@oksanalove.com, explain your situation, and we will review your case and let you know what options are available.

We are always happy to hear you’ve met someone special! 🎉

However, if you are on an installment plan or payment plan for a matchmaking program, it is important to understand that:

• In most cases, the full program fee is still due, because the service has already been rendered (matchmaking, introductions, coaching, etc.)
• Early success is actually the goal of the program — and not a reason to discount or cancel it

That said, if you believe your situation deserves a special review, please contact irina@oksanalove.com and your matchmaker to discuss possible options.

If you met someone and feel you no longer need ongoing Dating Mastery Club support, you can request to cancel your subscription.

Please send your request to irina@oksanalove.com or help@oksanalove.com from the email associated with your account.

Make sure to specify:

• Your full name
• The email used for your account
• That you wish to cancel your Dating Mastery Club subscription because you met someone

We will process your cancellation according to the terms of your membership agreement and send you a confirmation.